Director of Business Operations

***Please provide your salary requirements, along with a cover letter.

Work From Home // Remote Position

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The Role:

We are looking for a driven Director of Business Operations to maximize our company’s operating capabilities, oversee optimizations, and guarantee client satisfaction. This position presents an opportunity to work from home for a growing marketing company that values efficient, smart, high-performing employees. The Director of Business Operations will collaborate with management to execute business strategies, manage our full-funnel client service operations and guarantee client retention and acquisition.

The right candidate will have a strong analytical background, excellent organizational skills, and a passion for working in a fast-paced, startup environment.

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The Company:

We are experts in customer acquisition, and our site FindKeep.Love is a growing sweepstakes platform that allows brands and consumer-facing companies to acquire more customers via online sweepstakes and email marketing campaigns.

We are a team of fast, sharp, high-performing executors, and we’re looking for like-minded individuals who love to build products and get things done.

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Primary Duties and Responsibilities:

 

• Provide optimization recommendations and strategic planning to improve daily and long-term business processes

• Prepare and complete action plans -- implement production standards and quality checks, resolve problems, and identify trends

• Forecast goals, analyze variances and initiate corrective actions to ensure company and team success

• Analyze process workflow, employee bandwidth, hiring needs, and tech optimizations

• Manage growing Sweepstakes Partnerships Team to ensure strong production, happiness, and daily task completion

• Serve as primary point of contact when there are customer / client issues related to customer service, quality, or onsite mishaps

• Work closely with GM and Management Team to set and/or implement policies, procedures and systems to follow through with implementation

• Work closely with cross-functional partners to perform analyses of sales and marketing funnels and ensure we are utilizing our services effectively

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Please provide your salary requirements in the cover letter section of this application. Those without this information will not be considered for this role.

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Education and Experience:

A candidate with a bachelor’s degree with excellent communication skills. 3-5 years of operations service experience preferred. MBA a plus, but not required.

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Primary Duties and Responsibilities:

 

• Demonstration of critical thinking capabilities, exceptional analytical and quantitative; an ability to turn data into optimizations

• Exceptional planning abilities and attention to detail

• Strong knowledge of Excel: pivot tables, vlookup, etc

• Comfort with analytics tools (e.g. Google Analytics)

• Ability to project manage/prioritize multiple projects simultaneously.

• Naturally curious and are driven to find creative solutions that others haven’t considered

• Comfortable within a fluid and fast-paced environment

• Strong communication skills

• Ability to work as a team member, as well as independently.

• Dependable with proficient attention to detail

• Ability to delegate, motivate, and get the job done